Privacy Policy

Our website privacy policy

We respect your right to privacy. This policy sets out how we collect and treat your personal information. Personal information is information we hold which is identifiable as being about you.

What personal information we collect

We may collect the following types of personal information from you:

  • name
  • address
  • phone number
  • email address
  • information about the goods or services you have ordered
  • information from enquiries you have made
  • communications between us
  • credit card information


How we collect your personal information

We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website or social media presence(s); and when we provide our services to you.


Use of your personal information

We use your information to provide our service(s) to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in.

We do not provide your information to third parties, except that we may provide your information to our business partners who assist us in the provision of our services to you.

We will not under any circumstances sell or rent your information to a third party.


Security of your personal information

We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.


Access to your personal information

You can access, update or request the removal of your personal information by contacting us.


Google Analytics Advertising Features

We utilise Google Analytics Advertising features to identify trends of people visiting our website. This information is an aggregate overview and does not allow us to correlate your personal viewing habits on our or other websites. This process is done utilising the Google Analytics cookie and / or DoubleClick cookie. If you wish to opt-out of Google Analytics’ please visit their currently available opt-outs here.


Policy Changes

Any changes to this privacy policy will be updated on this site.


Comfort yourself with a soothing cup of tea, and take time out for yourself, or to connect with loved ones. Tea has some amazing health benefits which are unknown to many. Mentally and physically, tea is life sustaining.

High Quality

All of our teas are ethically sourced from certified organic growers locally and globally. A great tea starts with the highest quality tea leaves that have been grown and processed with care. Our flavoursome teas will delight your senses.


Quality and convenience should never come at the cost of the environment. Our choice to sell loose leaf teas reduces waste and minimises environmental harm. Teas that are good for you, and good for the planet.

Our Guarantee

Tea Soul is focused on your wellbeing and the environment. We stand by our product 100%, if you don’t love it, we’ll refund it!